FAQ

ALL our domestic shipping is free and express.

Not at the moment - stay tuned.

1-3 Business days from dispatch.

If you have any questions about payment and shipping before making your purchase, feel free to contact us at shop@boudiccaclothing.com.

We provide a tracking number to you after dispatching your package.

It can be tracked here.

Please follow the instructions below to place your order:

1. Please choose products on the website, add them to the basket and complete your purchase at checkout.

2. We will immediately send you an automatic notification that your order has been processed.

3. Products that are in stock by the moment of purchase will be dispatched within 3 business days since we've received your payment.

Yes - but only if the package has not yet been sent to you.

Please allow up to 5 business days for full delivery in the case of a delay.

Furthermore, the tracking can show a delay so please keep up to date before contacting us.

Otherwise, feel free to reach out to us.

All items are produced in Turkey, incorporating only locally sourced fabrics.

Yes, they are. At Boudicca Clothing, we stand for an ethical and cruelty-free approach to fashion. All our products have always been vegetarian-friendly.

By default, we accept payment via card through Mastercard, VISA or AMEX.

Additionally the below are accepted:

• PayPal
• Apple Pay
• Google Pay
• Union Pay

All orders are charged in Australian Dollars (AUD).

Your bank may apply a conversion rate or foreign transaction fee.

Your bank declined the payment. Common reasons:

• Incorrect details
  
• Insufficient funds
  
• Security block
  

Try again or contact your bank.

Yes. Your payment is processed through secure, encrypted systems. Your card details are not stored on our servers.

No, we don't.

Yes, they are quite stretchy.

Size up.

We want every Boudicca piece to feel beautiful from the moment it arrives. If your order is not quite right, we offer returns for store credit or exchange within 14 days of delivery, provided your item meets our return conditions.

To be eligible for a return, your piece must be unworn, unwashed, unused, and returned in its original condition, with packaging and tags attached where applicable.

As our garments are designed to be worn close to the body, returned pieces must be free from perfume, deodorant, makeup, fake tan, pet hair, marks, or any signs of wear.

For hygiene and quality reasons, we reserve the right to refuse any return that does not meet these conditions.

Change-of-mind returns are eligible for store credit or exchange only. We do not offer refunds for change of mind.

Customers are responsible for return shipping costs for change-of-mind returns.

Sale items are final for change of mind, unless faulty or otherwise required under Australian Consumer Law.

If your item arrives faulty, incorrect, or not as described, please contact us so we can make it right in accordance with your rights under Australian Consumer Law.

Nothing in this policy limits or excludes any rights you may have under Australian Consumer Law.

Yes, we offer exchanges for another size within 14 days of delivery, subject to availability.

Your Boudicca piece must be unworn, unwashed, unused, and returned in its original condition with packaging and tags attached where applicable. For hygiene and quality reasons, we cannot accept items that show signs of wear, marks, perfume, deodorant, makeup, fake tan, pet hair, or washing.

If your preferred size is unavailable, we can offer store credit so you can choose another piece.

To start a return or exchange, please contact us within 14 days of delivery with your order number and the item you would like to return or exchange.

Once your return is approved, we will provide the next steps for sending your item back to us.

Please do not send your item back before contacting us, as returns must be approved first. Customers are responsible for return shipping costs for change-of-mind returns and exchanges.

If your item arrives damaged, faulty, incorrect, or not as described, please contact us as soon as possible with your order number and clear photos of the issue.

We will review the item and work with you to make it right in accordance with your rights under Australian Consumer Law.

This may include a replacement, repair, refund, or another suitable remedy depending on the issue.

For approved change-of-mind returns, we issue store credit once your returned item has been received and inspected. Please allow 3–5 business days after your return arrives for your store credit to be processed.

Refunds are only provided where required under Australian Consumer Law, such as for certain faulty, incorrect, or not-as-described items. If a refund is approved, it will be processed back to your original payment method. Processing times may vary depending on your bank or payment provider.